I Am a Problem Solver
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Welcome
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Purpose
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Welcome to the Essential Skills Program’s “I Am a Problem Solver” training!
This training course has been designed to scroll like a website page, along with a drop-down menu to show each section and your progress. The sections are required, but the pace is up to you!
You will go through a total of 5 videos, on average 2-7 minutes long. All videos have transcripts and closed captions in addition to audio.
Each video is followed by open-ended or multiple-choice questions. Some of the open-ended questions are self-reflections just for you, while others may be completed in group settings, either online or in-person. This will be up to your instructor or trainer.
The learning outcome of this training will help you understand:
- what problem-solving means
- why employers value it
- how to build a problem-solving mindset
- how to use action steps to practice the behaviors of problem-solving
At the end of the training, you will provide feedback on your experience.
Are you ready? Let’s go!
Learning Outcome
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Gathers and analyzes information/data from multiple sources such as news articles, research studies, online resources, or workplace documents.
Think about a time when…
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I Am a Problem Solver – Introduction
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Self-Reflection
Open ended question
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Think about a time when you had a problem to solve and the solution was not easy or clear. How did you figure out the best way to move forward? Did you ask anyone else for their help or opinion?
What’s Next?
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Now that you have reflected on your past experience, move on to the next section to learn how you can adopt a mindset that helps support problem-solving.
Mindset: Ask yourself…
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Your mindset is your overall attitude and beliefs about how you view the world or your work.
Watch the video to learn how you can adopt a mindset that will help you expand your ability to problem-solve.
I Am a Problem Solver – Mindset
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Self-Reflection
Open ended question
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When you become aware of a problem, how do you go about gathering information to come up with a solution? Do you usually check multiple sources, or do you stick with one?
Interactive Reflection
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You can think through this question as a self-reflection, or you can discuss it in an online meeting like Zoom, or in person with a group. Make sure you follow your instructor or trainer’s specific guidelines.
How does your mindset influence your ability to problem solve? Complete the sentences:
• If I take a broad view of a problem, then I can:
• If I take a narrow view of a problem, then I might:
Knowledge Check
Multiple choice
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All of the following result from collecting information from multiple sources, or taking a broad view of a problem, EXCEPT:
- You’ll have a better understanding of many possible solutions
- You’ll have a better chance of avoiding one source that may be biased
- You’ll avoid being influenced to act in a certain way
- You’ll be able to make a very quick decision in just seconds
- You might have a chance to think outside the box and come up with a creative solution
Action Steps
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Action steps are small, practical activities you can do to help match your mindset with your behaviors.
Watch the video to learn how you can practice action steps that will help you increase your problem-solving skills.
I Am a Problem Solver – Action Steps
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Knowledge Check
Multiple choice
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To take a broad view when solving a problem, what is the first action step you can take?
- Make one clear decision early on to cut down on multiple solutions
- Identify the problem by understanding the circumstances and using the correct vocabulary to ask questions
- Do searches using website resources you have used before
- Ask if there are company policies and procedures, and if there aren’t, start making them
- See what other people have done, and then copy that
Practice
Open ended question
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For your second action step, what are some things you can do to help practice “investigating” by gathering information from more than one source?
Knowledge Check
Multiple choice
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For the third action step, check all that apply
Facts:
- Vary depending on who you talk to
- Are grounded in reality
- Can be verified
- Are based on perspective
- Are what they are, regardless of opinion
Scenario: What would you do?
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In this section, you’ll watch a video about a work situation and then reflect on ways to respond to it, using what you learned about how your mindset and action steps play an important role in solving problems.
I Am a Problem Solver – Skill Scenario
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Interactive Discussion
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Open ended question
Open ended question
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These questions can be completed in an online meeting like Zoom, or in person with a group in a guided discussion. Make sure you follow your instructor or trainer’s specific guidelines.
At first, Clark was pretty stressed when he found out about the ‘purple bug.’ What were some of the action steps he took to have a broader view of the situation and problem solve?
What might have happened if he didn’t want to gather information from multiple sources?
Self-Reflection: What would you do?
Open ended question (Individual reflection)
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If you were put in a situation similar to Clark’s, how do you imagine you would have initially responded, and then what would you have tried to do?
Optional Interactive Discussion
Discussion
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These optional questions are designed to help you think broadly about the concepts you are learning. You may participate in this discussion by meeting with others in person or by using an online meeting tool, such as Zoom, depending on your instructor’s guidelines.
With access to so much information online, it can be hard to tell what sources will be useful or not when you are trying to problem-solve. What are some tips and action step strategies that can help you determine if a source is accurate, or if the information is outdated? How can you tell what is fact versus opinion, and are there times when opinions or reviews can be helpful?
Summary: Your goals…
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In this last section, you will wrap up what you learned about problem-solving and then reflect on your goals. Start by watching the video.
I am a Problem Solver – Scenario Debrief
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Goals
Open ended question
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As the host mentioned, having a mindset where you take a broad view and practice the action steps to identify a problem, investigate, and separate fact from opinion is something you can use at work and in your personal life. After watching the video series, what are some of your personal goals to continue to build your problem-solving skills?