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Welcome

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Welcome to the Essential Skills Program’s “I Am Digitally Literate” training!
This training course has been designed to scroll like a website page, along with a drop-down menu to show each section and your progress. The sections are required, but the pace is up to you!

You will go through a total of 5 videos, on average 2-7 minutes long. All videos have transcripts and closed captions in addition to audio.

Each video is followed by open-ended or multiple-choice questions. Some of the open-ended questions are self-reflections just for you, while others may be completed in group settings, either online or in-person. This will be up to your instructor or trainer.

The learning outcome of this training will help you understand:

• what being digitally literate means
• why employers value it
• how to build a mindset for digital literacy
• how to use action steps to practice the behaviors of digital literacy

At the end of the training, you will provide feedback on your experience.

Are you ready? Let’s go!

Learning Outcome

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Uses the required technology tools to complete day-to-day work functions while following any rules and regulations.

Think about a time when…

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I Am Digitally Literate – Introduction

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Self-Reflection

Open ended question

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Think about a time when you had to learn a new technology tool in your personal or work life. What were your initial responses or feelings to it? Were you surprised or excited about how it worked, or did you feel challenged by having to learn something new?

What’s Next?

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Now that you have reflected on your past experience with working with technology, move on to the next section to learn how you can adopt a mindset open to developing digital literacy.

Mindset: Ask yourself…

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Your mindset is your overall attitude and beliefs about how you view the world or your work.
Watch the video to learn how you can adopt a mindset that will help you become digitally literate.

I Am Digitally Literate – Mindset

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Self-Reflection

Open ended question

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When you are faced with new technology, are you more likely to read or watch instructions, or do you like to learn by trial and error, doing it yourself? Or, would you rather ask a family member, friend, or coworker for help?

Interactive Reflection

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You can think through this question as a self-reflection, or you can discuss it in an online meeting like Zoom, or in person with a group. Make sure you follow your instructor or trainer’s specific guidelines.

How does your mindset influence your approach to digital literacy? Provide your own answers for the following:

• What are some experiences I’ve had, or have heard about, that could make me feel unsure or fearful about trying new technology:
• What assumptions have I made in the past about technology that might prevent me from learning something new moving forward:
• What are some ways I can build a curious mindset about the technology I may need to use at work:

Knowledge Check

Multiple response

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Check all that apply
Curiosity is a necessary mindset for improving digital literacy. What obstacles might get in the way of this?

• Fear of being the target of phishing attacks or scams
• Negative prior experiences with technology
• Being worried you’ll embarrass yourself
• Wondering how other people solved problems in the past
• Assuming that learning a tool won’t be worth the time

Action Steps

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Action steps are small, practical activities you can do to help match your mindset with your behaviors.
Watch the video to learn how you can practice action steps that will help you increase your digital literacy skills.

I Am Digitally Literate – Action Steps

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Knowledge Check

Multiple response

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Practice! Extra Resources

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If you would like to explore resources to help build your digital literacy, Northstar provides a set of FREE assessments for essential computer skills, software skills, and using technology in your daily life. Your results will show you what digital skills you have, and what ones you can build:
https://www.digitalliteracyassessment.org/
Please note: This is completely optional and is a resource provided outside of the Essential Skills Program.

Keep in mind there can also be resources in your own workplaces or community, so you can check with your supervisor, teacher, on local class listings, at community centers, or libraries.

Scenario: What would you do?

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In this section, you’ll watch a video about a work situation and then reflect on ways to respond to it, using what you learned about how your mindset and action steps play an important role in being digitally literate.

I Am Digitally Literate – Skill Scenario

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Interactive Discussion

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These questions can be completed in an online meeting like Zoom, or in person with a group in a guided discussion. Make sure you follow your instructor or trainer’s specific guidelines.

Bethany had a different mindset than Dr. Severs in her approach to troubleshooting the video conferencing problems. How did the two differ in their steps toward discovering the fix?

Once things started working correctly, what are some ways Bethany and Dr. Severs could ensure they were following any rules or regulations their workplace had about the technology they were using?

Self-Reflection: What would you do?

Open ended question (Individual reflection)

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If you were in a similar situation at work, what would your first reaction be if the technology wasn’t doing what it was supposed to? What would help you stay curious and open-minded to find a solution, and what would make it more challenging?

Optional Interactive Discussion

Discussion

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This optional discussion is designed to help you think broadly about the concepts you are learning. You may participate in this discussion by meeting with others in person or by using an online meeting tool, such as Zoom, depending on your instructor’s guidelines.

Part of this skill is to pay attention to any rules or regulations related to technology that might exist in your workplace, or that you know are common in different workplaces. What do you think makes these rules important or necessary?

Summary: Your goals…

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In this last lesson, you will wrap up what you learned about being digitally literate and then reflect on your goals. Start by watching the video.

I Am Digitally Literate – Scenario Debrief

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Goals

Open ended question

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As the host mentioned, digital literacy is an important skill because workplaces and jobs are rapidly changing. It is also a skill that comes into our daily lives, so keeping an open mindset and finding resources or people to help us is very important. After watching the video series, what are some of your personal goals to help with your ongoing development and comfort with technology?