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Welcome

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Welcome to the Essential Skills Program’s “I Am Culturally Responsive” training!
This training course has been designed to scroll like a website page, along with a drop-down menu to show each section and your progress. The sections are required, but the pace is up to you!

You will go through a total of 5 videos, on average 2-7 minutes long. All videos have transcripts and closed captions in addition to audio.

Each video is followed by open-ended or multiple-choice questions. Some of the open-ended questions are self-reflections just for you, while others may be completed in group settings, either online or in-person. This will be up to your instructor or trainer.

The learning outcome of this training will help you understand:

• what being culturally responsive means
• why employers value it
• how to build a culturally responsive mindset
• how to use action steps to practice culturally responsive behaviors

At the end of the training, you will provide feedback on your experience.

Are you ready? Let’s go!

Learning Outcome

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Understand viewpoints about work vary from culture to culture, which requires learning from others rather than insisting on one “right” way.

Think about a time when…

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I Am Culturally Responsive – Introduction

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Self-Reflection

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Think about a time when you experienced part of another culture you were unfamiliar with. Maybe someone was speaking a different language, brought up a topic in a conversation in a way you weren’t used to, or you experienced a new type of food or drink. What was your first reaction? Did this reaction change as you had more time to get used to the differences?

What’s Next?

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Now that you have taken some time to reflect, move on to the next section to learn how you can adopt a mindset of being culturally responsive.

Mindset: Ask yourself…

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Your mindset is your overall attitude and beliefs about how you view the world or your work.
Watch the video to learn how you can adopt a mindset that will help you be culturally responsive.

I Am Culturally Responsive – Mindset

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A Quick Reminder

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As the video explained, the “cultural dimensions” present in the places we grow up, in our families or friend groups, and even in the workplaces we are a part of, can often influence what we consider “normal,” or similar to what we are used to, versus what we consider different. As you go through the next reflections or discussions, think about your own past experiences, and recall that:

• Individual Cultures: Value privacy & personal freedom
• Collective Cultures: Value sharing & group agreement
• High Power Distance Cultures: Value status, authority & respect
• Low Power Distance Cultures: Value teamwork & everyone contributing

Self-Reflection

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When you are getting to know new people, does it make you feel interested or annoyed when you notice something different? Are you curious and open to learn about why people do things the way they do? Do you try to come up with possible explanations?

Interactive Reflection

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You can think through this question as a self-reflection, or you can discuss it in an online meeting like Zoom, or in person with a group. Make sure you follow your instructor or trainer’s specific guidelines.

How does your mindset influence your cultural responsiveness? Complete the sentences:

• If I only have one perspective, or way of looking at things, I might think of it as the “right way” because:
• If I impose my perspective and “right way” of doing things on others, they may feel…
• If I push pause on my initial reactions, and think about culture as everyone having a different “lens” they use to view the world, it’s easier to see other perspectives because:
• If I consider the perspective of others, I might begin to understand…

Action Steps

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Action steps are small, practical activities you can do to help match your mindset with your behaviors. 

Watch the video to learn how you can practice action steps that will help you increase your cultural responsiveness.

I Am Culturally Responsive – Action Steps

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Knowledge Check

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All of the following are things you can do to be more culturally responsive at work, EXCEPT:

• Practice learning a new language
• Think about ways to make new employees who have different cultural backgrounds more comfortable as they join your workplace
• Seek out remote or online opportunities to network and get to know someone from another background
• When interacting with others, focus on telling people what your viewpoint and values are
• Get to know the values of people you have grown up with who have had different experiences than you

Practice! Extra Resources

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It can be helpful to practice thinking through different types of cultural values and doing research on different countries. We’ve provided a link from Mindtools to an overview of Hofstede’s Cultural Dimensions you can check out:
https://www.mindtools.com/pages/article/newLDR_66.htm
Please note: This is completely optional and is a resource provided outside of the Essential Skills Program.

If you would like to enhance your global employability skills, the Center for Global Education at Asia Society has created four FREE training modules to help you build skills related to your career field:

https://careerprepped.com/toolbox/global-competence-modules
Please note: This is completely optional and is a resource provided outside of the Essential Skills Program.

Scenario: What would you do?

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In this section, you’ll watch a video about a work situation and then reflect on ways to respond to it, using what you learned about how your mindset and action steps play an important role in being culturally responsive.

I Am Culturally Responsive – Skill Scenario

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Interactive Discussion

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These questions can be completed here as a self-reflection, in an online meeting like Zoom, or in person with a group in a guided discussion. Make sure you follow your instructor or trainer’s specific guidelines.

When Dr. Severs realizes how upset Davit is about being allergic to honey, she correctly guesses that there is more to the story. What type of mindset and action steps does she use to learn more about Davit’s cultural traditions?

What might have happened if Dr. Severs had stopped the conversation with her patient after telling him he couldn’t have honey, and had not taken the time to understand a point of view different from her own?

Self-Reflection: What would you do?

Open ended question (Individual reflection)

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If put in a similar situation at work, what would be easy for you when interacting with someone who had different cultural values than you? What would be challenging?

Optional Interactive Discussion

Discussion

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This optional discussion is designed to help you think broadly about the concepts you are learning. You may participate in this discussion by meeting with others in person or by using an online meeting tool, such as Zoom, depending on your instructor’s guidelines.

As you go through the Essential Skills Program training modules, you might begin to see how skills can combine, for example how being culturally responsive can often involve using other skills like empathy. To start practicing this, discuss what can happen when people feel their identities, backgrounds, and experiences are not treated with respect. Think of examples of what type of impact this can have at school, work, or in other settings. Why is it important to “put yourself in someone else’s shoes” in discussions like this?

Summary: Your goals…

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In this last lesson, you will wrap up what you learned about cultural responsiveness and then reflect on your goals. Start by watching the video.

I am Culturally Responsive – Scenario Debrief

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Goals

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The interviews with Dr. Severs and Davit show the positive outcomes of practicing cultural responsiveness. Dr. Servers sees that she has viewed her role at work in a particular way, but her interaction with Davit shows she can expand the way she understands her patients. After watching the video series, what are your personal goals to develop your own ability to explore and understand different cultural viewpoints?